In an ever-evolving financial landscape, OTP Bank Romania sought to enhance its Global Markets operations by integrating advanced technological solutions. The bank partnered with Pluridio to implement advanced Treasury sell-side and compliance systems, significantly improving efficiency, compliance, and client service.
The challenge
Before the collaboration with Pluridio, OTP Bank Romania faced several operational challenges. The bank lacked a centralized system for managing client relationships and sales, making the Sales Desk processes fragmented. Ensuring compliance with evolving regulations required a more structured approach to client classification and records keeping. Additionally, the existing FX pricing mechanism was manual, necessitating a more dynamic and automated solution for pricing foreign exchange transactions in real time
The solution
Phase 1: Implementing Sales and Compliance Systems
In December 2020, OTP Bank Romania implemented Pluridio’s Treasury Sales System (TSS) – currently known as Pluridio Sales System (PSS) along with the Treasury Compliance Systems MiFID II (PCS-CC & PCS-RK). These solutions transformed the bank’s operations by centralizing client relationship management, providing real-time insights into client data and interactions. Compliance workflows were automated, ensuring regulatory adherence with minimal manual intervention. Operational efficiency improved significantly, allowing the sales team to focus on business growth rather than administrative tasks.
The Sales System quickly became the primary tool for customer relationship management and business reporting. The sales team reported a significant improvement in their workflow and overall experience.
Phase 2: Deploying FX Live Pricing Engine
Building on the success of the first phase, OTP Bank Romania integrated Pluridio’s FX Live Pricing Engine in December 2021. This solution automated FX pricing workflows, ensuring clients received accurate and tailored exchange rates. Trading processes were optimized, reducing manual effort and enhancing pricing precision. As a result, customer satisfaction improved through the delivery of real-time pricing updates via the Internet Banking and Branch channels.
Results
The implementation of Pluridio’s solutions delivered solid results. Operational efficiency increased, reducing administrative workload and accelerating transaction processing. Compliance was significantly enhanced, ensuring seamless adherence to financial regulations. Client relationships became stronger due to personalized services and real-time data insights. The overall user experience improved, as reported by the sales team and end-user.
Why Pluridio
OTP Bank Romania attributes the success of this transformation to Pluridio’s deep understanding of treasury operations and commitment to tailored solutions. The collaboration with Marius Ionescu and his team proved to be a genuine partnership, ensuring continuous optimization and alignment with business objectives.
Headquarters
Bucharest, Romania
Assets
4.2 bln. EUR
Established
2004
About
OTP Bank Romania is a universal bank that provides complete financial solutions for individuals and companies. It was a subsidiary of OTP Group until July 2024 when it was acquired by Banca Transilvania, the largest bank in Romania by assets, holding 37 bln. EUR as of end of 2024.
